Frequently Asked Questions
Everything you need to know about your CAMILLA shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. International delivery times vary by location.
What is your return policy?
We offer a 30-day return policy for all full-priced items. Products must be unworn, unwashed, and have all original tags attached to be eligible for a refund.
How do I care for my CAMILLA silk garments?
To preserve the quality of our luxury silks and intricate embellishments, we recommend professional dry cleaning or a gentle hand wash in cold water with specialized silk detergent.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and duties are calculated at checkout based on your specific destination.